Where teams communicate and support customers
Disqua combines real-time team chat with a full-featured helpdesk — channels, threads, tickets, knowledge base, and AI-assisted features in one place. No more switching between separate tools for chat and support.
No credit card required · Free forever plan · EU hosting
Channels
Direct Messages
Hey team! 👋 Just pushed the new design system to Figma. Would love your feedback before we start implementing.
Looks amazing! Love the new color tokens. The spacing scale makes so much more sense now 🔥
+1 — the button variants especially. Can we start a thread on the form components? There are a few things I want to flag.
💬 3 replies · Last reply 9:52 AM
Real-time
Low-latency WebSocket delivery
$0
Free forever plan
2-in-1
Chat + Helpdesk unified
EU 🇪🇺
Hosted & GDPR ready
Everything your team needs
Messaging, support, and AI — unified
The only platform that combines real-time team chat, customer helpdesk, knowledge base, and AI in a single app. No more tool sprawl.
Real-time messaging
Real-time message delivery via WebSocket. Channels, threads, direct messages, group DMs, reactions, and rich markdown — all in one place.
Helpdesk, QA & Ticketing
Customer helpdesk with SLA tracking plus QA bug tracking with kanban board, AI auto-triage, and email-in bug reports — all built into one platform.
AI Everywhere + Virtual Employees
AI thread summaries, smart replies, auto-triage, and autonomous Virtual Employees that handle tickets 24/7, learn from feedback, and generate daily briefings.
Connector Marketplace
One-click integrations: Claude AI, ChatGPT, GitHub, Jira, Google Workspace, Zapier. Pre-built connectors with visual configuration — no code required.
Huddles & Calls
Drop into a persistent audio huddle in any channel, or start a video call. Screen sharing, up to 15 participants, no downloads or plugins required.
Enterprise security
SAML SSO, IP allowlists, audit logs, DLP controls, and data residency in the EU. GDPR-aligned with a DPA included on all plans. Enterprise compliance review available on request.
Canvas & Docs
Collaborative documents inside your workspace. Meeting notes, specs, decisions — write together in real time, right next to your conversations.
Status Page & Monitoring
Public status page at status.disqua.com with real-time health checks every 60 seconds. Incident history, uptime tracking, and automatic alerting.
Mobile apps — in development
Native iOS and Android apps are in development. Today you can use Disqua on mobile through the responsive web app — messaging and helpdesk in your phone browser.
Why Disqua?
One platform instead of several — at a lower cost
One platform instead of two. One bill instead of two. One context instead of two.
| Feature | Disqua | Typical chat tool |
|---|---|---|
| Messaging price / user / month | $0–$9 | Varies |
| Built-in helpdesk & ticketing | ||
| Knowledge base & customer portal | ||
| Unlimited message history | ||
| Free plan (no time limit) | ||
| EU hosting & GDPR | ||
| AI assistant (chat + tickets) | ||
| Huddles (persistent audio rooms) | ||
| Canvas & Docs | ||
| Threads & replies | ||
| Voice & video calls | ||
| Chat import | N/A | |
| SAML SSO | Business+ | Business+ |
| Audit log & DLP | Business+ | Business+ |
| Webhooks & bot SDK | ||
| Custom branding | Pro+ | Enterprise |
| Data export (GDPR) | Enterprise |
Built-in customer support
A complete helpdesk — inside your team chat
Most teams run a separate chat app and a separate helpdesk. Disqua gives you powerful messaging and ticketing in a single app — your agents work in one tool and context never gets lost.
- Email-to-ticket conversion — connect your mailbox, tickets are created automatically
- SLA policies with real-time countdown timers and breach alerts
- Canned responses, macros, and no-code automation rules
- Customer portal with knowledge base and community forums
- CSAT surveys sent automatically after ticket resolution
- AI copilot suggests replies, summarises threads, and auto-triages tickets
- Escalate any ticket into a Disqua channel thread — unique to Disqua
- Whisper mode — supervisors coach agents in real time without the customer seeing
Open tickets
SLA: 2h 14m left
SLA: 6h 30m left
Priority: Low
SLA: 4h 10m left
Requester: jane@acme.com · Assigned: Maria K.
Jane (customer)
I can't log in — getting a 500 error after entering my password. Started this morning.
Maria K. (agent)
Thanks for reporting this, Jane. Let me check the logs right away.
AI Copilot suggestion
Similar issue resolved in ticket #4521 — auth token cache invalidation. Suggest checking Redis session store.
Take Disqua everywhere
Your team's conversations in your pocket
Native iOS and Android apps are in development. Right now you can use Disqua on mobile through the responsive web app — messaging, helpdesk and knowledge base, straight from your phone browser.
Planned for the upcoming apps
- Instant push notifications — never miss a mention or ticket
- Full message composer with markdown, emoji, and file upload
- Respond to tickets and manage helpdesk on the go
- Works offline — messages sync when you reconnect
- Biometric login (Face ID and fingerprint)
- Coming to iOS and Android — use the web app in the meantime
Shipped the new feature! 🚀
Amazing! Saw the push notification 📱
James mentioned you in #engineering
New message from James in #engineering
Simple, transparent pricing
Start free. Pay as you grow.
No hidden fees. No per-seat surprises. Messaging and helpdesk — one platform, one price.
Free
- Unlimited users & history
- 5 GB storage
- 10 integrations
- Search last 10k messages
Pro
billed annually · $5/mo monthly
- Everything in Free
- Unlimited search
- 20 GB / user
- AI assistant (100 req/mo)
- OAuth SSO
Business
billed annually · $9/mo monthly
- Everything in Pro
- SAML SSO + IP allowlist
- Audit log & DLP
- Voice & video calls
- 99.9% SLA
Ready to unify your team chat and support?
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